As pandemic-related budget cuts come to call centers, organizations turn to chatbots like IBM's Watson to filter calls, reducing the need for human operators (Karen Hao/MIT Technology Review)
As pandemic-related budget cuts come to call centers, organizations turn to chatbots like IBM's Watson to filter calls, reducing the need for human operators — Covid-19 is accelerating job losses in an industry that was already automating work at a rapid pace. — Brian Pokorny had heard of AI systems for call centers before.
via Techmeme
As pandemic-related budget cuts come to call centers, organizations turn to chatbots like IBM's Watson to filter calls, reducing the need for human operators (Karen Hao/MIT Technology Review)
![]()
Reviewed by Internet Chicks Blogger
on
May 14, 2020
Rating:
No comments: